Milan Parmar

Milan Parmar
IT Infrastructure and Systems Engineer

Phone:
226-346-2570

Email:
parmar.milan13@gmail.com

Address:
Cloverdale, BC.

Hello! I'm Milan

Experienced Systems Administrator/Engineer with 10 years of experience in managing servers, networks, virtualization, cloud migrations, and backups in large and medium size enterprises. Expert skills to manage M365 Admin Centers such as Teams, M365, SharePoint, Exchange Online, Entra and Defender. Specialized in handling various firewalls and VPN including site-to-site tunnel (IPSec) and SSL-VPN (Cisco Meraki, Paloalto, FortiGate), L2/L3 Switches, VoIP and access points. Demonstrated expertise in the Azure environment, Applications integration, Azure AD (Entra). Additionally, I am highly skilled in configuring, monitoring, and managing virtual environments such as Azure, Citrix, VMWare, and Hyper-V. Possesses advanced knowledge in security applications, including TrendMicro, Defender, Proofpoint, Barracuda, and AppRiver.

PROJECTS/SKILLS
• Windows Server: Windows server upgrades from 2012 to 2019/2022, including migrating and configuring roles such as Active Directory, PS Scripting, File Server (SMB), DNS, DHCP, Terminal (RDS), DFS, group policies (GPO)and Azure AD Connect.

• Virtualization: Created and managed Hyper-V with failover cluster nodes, VMs, SET. Configured and managed VMware ESXi hosts (over 15 hosts and 650 VMs) and VCSA with clustering. VMware migration from vSphere 5.5 to 6.7 and then to 7.

• Firewall: Setup new and upgraded firewalls such as Paloalto, FortiGate, SonicWall. Created firewall policies, NAT/PAT policies, LACP, BGP, SD-WAN, DHCP, LDAP/SAML SSO, security profiles, site-to-site VPN tunnels, L2TP, IPSec and SSLVPN for clients.

• Networking: Configured managed switches, SNMP, VLANs, tags, port mirroring and trunk/access ports. Worked with various vendors such as Aruba, UniFi, Cisco, configured WiFi channels for APs to avoid conflicts, speed & performance issues.

• Cloud: Worked with Azure storage, VMs, RBAC, ExpressRoute, Sentinel, Application integration (API), Microsoft Graph, vNet. Migrated and managed Exchange Online, Entra admin with B2B cross-tenant synchronization and collaboration.

• Cloud Security: Implemented cloud security policies for MFA enforcement and Passwordless security key, configured geo-blocked policies and travel policies.

• MDM/Intune: ABM, SCCM, Defender, EDR/XDR and managed policies. Handled Intune project of over 1000 devices, configured Configuration & Compliance policies

• SSO: Setup SAML authentication from Entra IdP to authenticate FortiGate VPN users.

• Teams Migration: Microsoft Teams Migration for over 300 users from RingCentral, and 3CX, including setting up auto-attendant, service accounts and call queues.

• SharePoint Migration: SharePoint migration from Dropbox and on-prem file servers, managed highly complex SharePoint environment with complex user permissions for each site for over 800 sites, automated tasks through Entra queries.

• Email defense: Setup and configured email defense such as Proofpoint, Barracuda.

• M365 Migration: Handled projects solely for email migration from IMAP (cPanel), Gmail (Google Workspace), and Cutover Migration from on-prem Exchange Server.

EXPERIENCE

07/24-10/24, Yukon Hospitals Corporation (contract)

IT Infrastrucure Engineer/Network Analyst

• Delivered Tier 3/4 configuration and support for Yukon Hospitals' Cisco ecosystem across three locations including VoIP, CUCM, CMX, UCS, VMware, and Microsoft 365.

• Spearheaded the storage migration project from legacy EMC Isilon systems, ensuring seamless data transition.

• Led the MS365 Intune and Defender migration project for over 1000 devices using hybrid Azure AD join and GPO, enhancing security and management capabilities.

• Managed and optimized a virtual infrastructure of over 600 VMs on VMware, spanning 15+ hosts, ensuring high availability and performance.

• Configured and administered Windows servers, including AD users and GPOs.

• Oversaw M365 license management for 1,000+ accounts, ensuring compliance and effective use of Exchange Online.

• Executed advanced networking configurations, including STP, VLANs, Catalyst core switches and failover with HSRP, to ensure network reliability and cybersecurity.

• Collaborated on a large-scale AP replacement project with WLC, Prime Infrastructure upgrade, deploying over 180 access points to improve coverage.

10/23-06/24, Cloud9 Solutions (MSP)

L2/L3 IT Systems Administrator (Systems Engineer)

• Provide support to escalated L2/L3 tickets, IT Infrastructure & Operations.

• Been active team player, clear communicator with team/clients, and working for 3 teams at the same time proving multi-tasking skills and dedication to work.

• Azure cloud management including VMs, Storage, monitor services, vNet etc.

• Plan and design IT infrastructures for clients including firewall, switches, and servers.

• Extensive support for M365 products such as Teams Admin Center, Exchange Online, M365 Admin Center, SharePoint, Defender, Endpoint manager (Intune) and Entra.

• Created and assign security policies (DLP & DR) and rules in Intune, EAC and Defender

• Upgraded and provided support with setup and security polices for various firewall brands such as Palo Alto Networks, FortiGate, Cisco Meraki and SonicWall.

• Site-to-site VPN tunnel, and SSL-VPN setup using SAML for SSO authentication.

• Monitor, manage and maintain Windows servers, VMWare, and Hyper-V.

• Advanced knowledge of PowerShell scripts to automate tasks and M365 queries.

• Handled various MS migration projects such as Teams Migration & M365 Migration.

• Used RMM tools such as ConnectWise, ScreenConnect, Nable, Autotask and ITGlue

05/22-08/23, Third Octet Inc (MSP)

Systems Administrator

• Provide IT support to various clients including Accounting, Law firms, manufacturing.

• Manage and maintain Firewall appliances such as Cisco Meraki and SonicWall.

• Plan and design network infrastructures for clients, supported Google workspace.

• Managed Cisco Switches, Cisco Unified Communications Manager, VoIP and ISE.

• Coordinating, implementing, and communicating any system changes that are to be made such as pushing an image to production server and Application update.

• Configured and managed EMC storage, UCS server and HP Nimble.

• Email defense gateways such as Barracuda and Microsoft Defender

• IPSec, Site-to-site VPN setup, maintain and troubleshoot for various clients.

• Monitor, manage and maintain Windows servers, VMWare and HyperV.

• Manage and maintain Office 365, Microsoft 365, Azure AD and on-prem ADDS.

• Working experience with ConnectWise RMM and tools

• Cloud migration from on-prem servers and Exchange Servers such as Office 365.

• Automate tasks using PowerShell scripts, batch files and RMM tools

12/21-04/23, Infinus Technology, BMC Networks (MSP)

Sr Systems Administrator

• Provided Tier 2/3 IT support and handled various IT Infrastructure projects.

• Create and maintain Firewall policies/rules and remote desktops (RDP)

• Implemented SSO using ADFS and Azure, streamlining access management, set up MFA and geo-blocking, enhancing security and reduced unauthorized access by 50%

• Manage and maintain Office 365, Microsoft 365, and Azure AD and on-prem ADDS.

• Manage DNS records, DNS zones and domain services for websites.

• Working experience with ConnectWise RMM, ScreenConnect and Manage tools.

• Creating and maintaining group policies, shared drives, and domain services

• Manage and troubleshoot print servers, SharePoint, and shared printers.

• Setup SharePoint online with permissions, created and modify subsites, and pages.

• Email server’s setup and troubleshooting including Exchange Online, on-prem Exchange server and cPanel.

07/17-11/21, CareIT Computer Services (MSP)

IT Specialist

• Used and managed virtualization software such as VMware, and HyperV

• Worked on exchange tasks, desktop deployments, imaging, and account creations.

• Windows Server Administration of DHCP, AD, DNS, SMTP, Print, IIS, RDS, Domain Controller, Group Policies, VOIP, TCP/IP, SMB and VPN.

• Deliver technical support for Windows 10/8.1/7 Server 2019/2016/2012/2008.

• Configured monitoring and Administration of firewalls (Sophos, Fortinet, SonicWall), including firmware upgrades, content blocking, port forwarding.

• MFA implementation, O365 account setup, creating policies and troubleshot.

• Setup Azure AD and configured the on prem domain sync with Azure ad sync.

• M365, SharePoint and Citrix end user support including master image.

• Setup SharePoint online with permissions, created and modify subsites, and pages.

• Firewall and backup solutions such as Sophos, SonicWall, Veeam and QNAP

• Network configuration, troubleshooting, upgrade, LAN setup, virus removal and boost up as well as after service IT support.

05/15-06/17, Gorilla IT Services (MSP)

Manager, IT Support Technician

• Hardware and software IT support for cell phones, computers, printers, Wi-Fi and

other electronics devices including installation, configuration, and troubleshooting.

• Managed Windows server, diagnose and troubleshoot active directory.

• Created and managed VLANs and performed day-to-day administration tasks on LAN and WAN, also performed switch and firewall upgrades.

• Monitoring network hardware operations to ensure proper operation.

• Set up hardware and software optimal configuration to meet network performance.

• Managed a retail store of 5 employees cell phone and computer parts and repairs.

• Demonstrated time management, multitasking skills with documentation skills.

• Highly appreciated by several customers for the fast, trustworthy & accurate service

• Windows Server management, LDAP, and Azure VDI.